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Contact Us
Phone - Victims Access Line, Aboriginal Contact Line
Street Address - visiting in person, office hours
Email Address
Postal Address
Fax Numbers
Families & Friends of Missing Persons Unit
Victims Access Line (VAL)
Victims Services' Victims Access Line (VAL) provides a single entry point for victims of crime in NSW to assist them in accessing services. You can call the VAL after-hours if you need emergency support. If calling outside our office hours, listen to the prompts which will give a number of options including the option to speak to a referral and support person.
| Victims Access Line - Freecall number | 1800 633 063 |
NOTE: Calls to 1800 numbers are free from a landline phone in Australia, however additional charges may apply for calls from pay phones, mobiles or some home phone plans.
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Victims Access Line - Sydney metro number
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(02) 8688 5511 |
Aboriginal Contact Line
Our Aboriginal Contact Line is dedicated for Aboriginal victims of crime who would like information about counselling and/or compensation and is available 8:30am to 5:00pm, Monday to Friday (excluding public holidays).
Aboriginal Contact Line - Freecall number |
1800 019 123 |
| NOTE: Calls to 1800 numbers are free from a landline phone in Australia, however additional charges may apply for calls from pay phones, mobiles or some home phone plans. | |
Victims Services office hours
Our office hours are 8:30am to 5:00pm, Monday to Friday (excluding public holidays).
Victims Services street address - visiting in person
You can visit Victim Services in person at our offices in Parramatta :
Our Client Service Officers can assist you with information about the services provided by Victims Services - in particular about eligibility to receive counselling and victims compensation following an act of violence, and how to apply. You can attend our offices between 8:30 and 5:00pm on weekdays (excluding public holidays)
Our Referral & Support Officers can, additionally, offer the following help to victims of crime:
- Support for people who are a victim of a crime.
- Referrals to other agencies and organisations who may be able to assist you. (court support services, legal services, sexual assault services, domestic violence services, local support services)
- Information about the Charter of Victims Rights including what to do if you feel your rights under the charter are not being met;
- Information about Victim Impact Statements (VIS) including how to access one-on-one help;
- Information about Victims Registers;
If you would like to see one of our Referral & Support Officers in person, you can attend a dedicated 'Walk In Service' at our offices in Parramatta on Wednesdays between 9:30am – 3:30pm. If you need emergency support and referral outside office hours, you can telephone our Victims Access Line at any time.
Victims Services email address
Victims Services postal address
Director
Victims Services
Locked Bag 5118
PARRAMATTA NSW 2124
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TIS - Translating and Interpreting Service
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 If you do not speak English well, you can call the Translating and Interpreting Service on 131 450.
State what language you speak. The operator will connect you to an interpreter who speaks your language. The TIS will organise for an interpreter in your language to be on the phone when you contact the helpline you need.
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Persons with a hearing or speech impairment
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 If you are deaf, or have a hearing impairment or speech impairment you can contact the Victims Access Line through the National Relay Service:
- TTY users phone
1800 555 677 then ask for 1800 633 063
- Speak and Listen users phone 1800 555 727 then ask for 1800 633 063
- Internet relay users connect to the NRS then ask for 1800 633 063
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